Privacy Notice

1. Who we are

Reframe Her is owned and operated by Terry Beamer ("Reframe Her", "we", "us"). Terry Beamer is the data controller for the personal information described in this notice. You can reach us at support@mindsetters.shop.

2. Information we collect

• Account information: your email address and login details when you create an account.
• Content you create: the thoughts you enter, the reframes generated for you, and the journal entries, affirmations, and summaries you save.
• Subscription information: your plan, subscription status, and billing period. Payments and card details are collected and processed by Paddle, our Merchant of Record; we do not store your payment card details.
• Support messages: emails you send us.
• Usage and device data: information such as pages viewed, features used, IP address, and browser type, used to keep the Service working and secure.

3. How we use information

• To create your account and provide the Service (contract performance).
• To generate reframes, insights, affirmations, and summaries, including sending your entered thought to our AI provider (contract performance).
• To process subscriptions and manage your plan (contract performance; the payment side is handled by Paddle).
• To keep the Service secure, prevent fraud and abuse, and fix problems (legitimate interests).
• To send service emails such as sign-in links, password resets, and purchase confirmations (contract performance). If you join our mailing list, we send occasional updates (consent, which you can withdraw at any time).
• To understand how the Service is used and improve it (legitimate interests).

4. Who we share information with

• Paddle.com, our online reseller and Merchant of Record, which handles checkout, payments, subscription management, tax compliance, invoicing, and returns for our orders.
• Service providers: companies that host the Service, provide our AI text generation, send emails on our behalf, and support the mailing list. These providers process information only on our instructions.
• Professional advisers: legal, accounting, and insurance professionals where needed.
• Authorities: where required by law or to protect rights, property, or safety.

We do not sell your personal information.

5. International transfers

Our service providers may process information in countries other than your own. Where personal information leaves the UK or EEA, we rely on appropriate safeguards such as standard contractual clauses or an adequacy decision.

6. How long we keep information

We keep account and content information for as long as your account is active so the Service can work, and for a reasonable period afterwards in case you return. Subscription records are kept as long as needed for tax and accounting purposes. When information is no longer needed, we delete it or anonymise it.

7. Your rights

Depending on where you live, you have rights over your personal information, including the right to access it, correct it, delete it, restrict or object to its use, port it to another service, and withdraw consent. You can also complain to your local supervisory authority. To exercise any right, email us at support@mindsetters.shop. We respond within one month.

8. Security

We use appropriate technical and organizational measures to protect your information, including encryption in transit, access controls, and secure storage. No method of transmission is completely secure, but we work to protect your data.

9. Cookies

The Service uses essential cookies and similar storage to keep you signed in. We do not use advertising cookies. You can manage cookies through your browser settings; disabling essential storage may prevent sign-in from working.

10. Changes to this notice

We may update this notice as the Service grows. The date at the top shows when it was last revised. See also our Terms & Conditions and Refund Policy.